passenger assistance
Ministry of Civil Aviation Officials Monitor IndiGo Flight Cancellation Crisis at Major Indian Airports
Dec 10, 2025 05:40 am CST
Civil Aviation Ministry officials are conducting inspections at major airports across India to address the ongoing IndiGo flight cancellation crisis. Officials visited Mumbai and Kolkata airports to review passenger assistance measures, baggage handling issues, and ensure timely information updates as the airline works to resolve operational challenges that have affected thousands of travelers.
Mumbai Airport Implements Comprehensive Measures to Support Passengers During IndiGo Flight Cancellations Crisis
Dec 07, 2025 01:51 am CST
Mumbai's Chhatrapati Shivaji Maharaj International Airport (CSMIA) has introduced extensive support measures for passengers affected by IndiGo's widespread flight cancellations. With 146 cancellations reported in a single day, the airport has established dedicated passenger assistance services, including complimentary refreshments, enhanced baggage retrieval systems, and real-time flight information updates through the Adani OneApp to minimize disruption for thousands of travelers.
Aviation Minister Ram Mohan Naidu Leads Response to Massive IndiGo Flight Disruptions Across India
Dec 05, 2025 08:11 pm CST
India's Civil Aviation Ministry has implemented round-the-clock monitoring as over 500 IndiGo flights face cancellations and delays nationwide. Aviation Minister Ram Mohan Naidu personally inspected the ministry's control room operations while authorities coordinate with airports, airlines, and Air Traffic Control to assist stranded passengers and restore normal operations amid this unprecedented aviation crisis.
Adani Airports Partners with AIonOS to Launch AI-Powered Multilingual Support System for Enhanced Passenger Experience
Oct 31, 2025 06:28 pm CST
Adani Airport Holdings Limited has partnered with AIonOS to implement an innovative AI-driven multilingual support system across its airports. This new technology will function as a 24/7 intelligent concierge, offering travelers personalized assistance in multiple languages including regional dialects, providing instant access to flight information, baggage status, and airport services through various communication channels.
Air India Nagpur-Delhi Flight Returns After Bird Strike: Passengers Safe and Accommodated
Oct 25, 2025 10:02 pm CST
An Air India flight from Nagpur to Delhi made an emergency return following a bird strike on October 24. The aircraft landed safely but required extended maintenance, leading to cancellation. All passengers received assistance and meals while Air India also announced terminal changes at Delhi airport effective October 26.