Adani Airports Partners with AIonOS to Launch AI-Powered Multilingual Support System for Enhanced Passenger Experience

The AI-powered platform will serve as an intelligent concierge available around the clock.

New Delhi:

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited and India's largest operator of public-private partnership airports, has announced a strategic collaboration with AIonOS to enhance the travel experience through cutting-edge technology. AIonOS, an InterGlobe Enterprises company and global leader in enterprise AI, will help implement a multilingual, omnichannel, agentic AI solution designed to transform the traditional passenger help desk experience.

Arun Bansal, Chief Executive Officer of AAHL, stated, "At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything we do - transforming travel anxiety into excitement. Our collaboration with AIonOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports."

He further added, "Together with our in-house offerings such as Aviio, Adani OneApp, and Airport-in-a-Box, we are building a connected ecosystem that enhances efficiency, fosters inclusivity, and sets new benchmarks for smart, sustainable, and future-ready airports in India."

AAHL emphasized that the new solution will provide a consistent engagement experience across all Adani Airports while offering personalized, multilingual support to passengers. Through this partnership, AIonOS will deploy its proprietary agentic AI platform, IntelliMate, enabling Adani Airports to engage with customers and employees across multiple touchpoints including voice, chat, web, and mobile in their preferred languages.

CP Gurnani, Co-founder and Vice Chairman of AIonOS, expressed, "We are excited to embark on this transformative journey with AAHL. Our collaboration reflects our shared vision of leveraging advanced technologies to offer exceptional customer experiences."

The AI-driven platform will function as a 24x7 intelligent concierge, providing travelers with instant access to flight updates, gate information, baggage status, directions, and airport services in multiple languages including English, Hindi, and regional dialects. By integrating communication across all channels, the system will ensure consistent, context-aware experiences, significantly improving passenger satisfaction and reducing service turnaround times.

This new AI-enabled system aims to enhance customer experience, streamline support operations, and promote inclusivity across Adani's expanding network of airports. Adani Airport Holdings Limited is India's largest operator of public-private partnership airports.

In addition to Mumbai, AAHL operates six other airports throughout India - Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram.

AAHL also manages Chhatrapati Shivaji Maharaj International Airport in Mumbai and is preparing to operationalize the Navi Mumbai International Airport, bringing the total number of airports under the AAHL portfolio to eight.

This latest technological adoption forms a key component of AAHL's broader digital transformation strategy, aimed at redefining passenger journeys across its airports while establishing new global standards in operational excellence.

(Disclaimer: New Delhi Television is a subsidiary of AMG Media Networks Limited, an Adani Group Company.)