Adani Airports Unveils India's Digital Leap Forward In Air Travel
Ahead of its inauguration, the Navi Mumbai International Airport promises to be a digital leap forward when it comes to air travel in India along with existing airports operated by Adani Airports.
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Passengers will soon experience a fully digital journey when traveling through multiple Indian airports
Mumbai:
The upcoming Navi Mumbai International Airport, along with existing Adani-operated airports across India, is set to revolutionize the air travel experience through comprehensive digital transformation initiatives.
Air travel across numerous Indian airports is transitioning into a completely digital experience as Adani Airports Holdings Ltd (AAHL) introduces innovative technological solutions designed to transform passenger journeys. The company's digital transformation strategy centers around three core platforms: aviio (AAHL's proprietary smart airport operations platform), Adani OneApp, and Airport in a Box - all developed to enhance service delivery for both travelers and stakeholders.
According to AAHL, "This strategy is being implemented with a focus on enhancing convenience, comfort, and innovation, reinforcing AAHL's commitment to converting airports into comprehensive lifestyle destinations while establishing global standards in operational excellence."
A cornerstone of this digital revolution is the aviio - Airports in Your Pocket platform. This AAHL-developed solution supports diverse airport stakeholders including operators, airlines, security personnel, ground handlers, and service providers in optimizing their operations. "The platform delivers time-critical information, optimizes processes, and facilitates collaboration for smoother airport functioning. By democratizing data across partner ecosystems including airlines, regulatory authorities, and concessionaires, aviio bridges significant information gaps that currently exist in aviation. The system is specifically designed to reduce travel anxiety by enabling passengers to plan and enjoy their journeys with greater confidence," AAHL stated in an official release.
The platform offers real-time insights enabling stakeholders to make data-driven decisions through prompt notifications and alerts. The system specifically addresses key operational challenges including queue management during peak hours, efficient resource allocation, and improved turnaround times for flights and services.
Additionally, the platform implements an automated concept of operations that enables comprehensive automation across operational workflows, minimizing reliance on manual interventions. It introduces end-to-end process automation with role-based workflows that clarify responsibilities and enable paperless operations, thereby enhancing efficiency and reducing overhead costs.
For passengers, the Adani OneApp represents a significant advancement in the digital experience, integrating all airport services into a single, user-friendly platform. Travelers can access Adani Rewards, India's first airport-specific loyalty program covering food and beverage, retail, duty-free shopping, parking, and meet & greet services. Users can pre-book lounges, verify card eligibility, and enjoy queue-free lounge access through the digital interface.
The app enables passengers to browse and purchase from an extensive selection of F&B and retail options, with convenient services like Delivery at Gate, Multi-cart Orders, and group ordering for Duty-Free items. It also provides airport navigation assistance with live flight tracking, instant updates, and seamless Wi-Fi connectivity. Additionally, the Park & Fly feature ensures a streamlined parking experience.
AAHL currently operates six airports across India including facilities in Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram. The company holds a 74% stake in Mumbai International Airport Ltd, which in turn maintains a 74% interest in Navi Mumbai International Airport Ltd. With eight airports under its management and development portfolio, AAHL has established itself as India's largest airport infrastructure company, handling 23% of passenger traffic and 30% of the country's air cargo volume.