AI To Replace Customer Service Jobs First: OpenAI CEO Sam Altman

OpenAI CEO Sam Altman discusses AI's workplace impact

OpenAI CEO Sam Altman.

Artificial intelligence is poised to transform workplaces globally, with programming and customer service positions likely to be affected first, according to OpenAI CEO Sam Altman. During his appearance on The Tucker Carlson Show, the 40-year-old executive outlined which professions might be replaced by AI and which would remain distinctively human.

Positions Vulnerable to AI Replacement

"The future of computer programming jobs looks increasingly uncertain," Altman stated. "What it means to be a programmer today has fundamentally changed compared to two years ago. AI tools now enable programmers to achieve significantly higher productivity."

While artificial intelligence has democratized coding through natural language commands and automated solutions, Altman acknowledged that the full impact on programming professionals remains to be seen. However, he suggested that continued global software demand could potentially counterbalance job losses, as AI might generate new technological opportunities.

"I'm confident that many current customer support roles conducted via phone or computer will be eliminated and better handled by AI systems," he explained.

AI can manage repetitive inquiries more efficiently, delivering faster and more consistent responses than human operators, according to Altman.

Jobs Likely to Remain Secure

However, not all customer service positions face equal risk, Altman noted. Roles requiring empathy, complex judgment, or reassurance, particularly when serving vulnerable customers, may continue to need human involvement.

"I'm confident that nursing jobs won't see significant impact. People deeply value genuine human connection. Regardless of how excellent AI advice or robotic assistance becomes, that human element remains essential," he remarked.

Altman also predicted swift changes in customer service staffing, which represents a shift from his previous belief that human customer service would completely disappear. He emphasized that human interaction remains important in certain contexts, stating, "No matter how good the advice of the AI is or the robot, you'll really want that."

"No one can predict the future with certainty. But we can attempt to identify areas where AI offers maximum value, while recognizing where humans remain irreplaceable," he concluded.