airline refund policy
IndiGo Completes Refund Process for December 2025 Flight Cancellations as CEO Meets Aviation Regulator
Dec 11, 2025 09:20 pm CST
IndiGo has processed refunds for all cancelled flights from the December 2025 operational disruption and announced additional compensation measures for affected passengers. CEO Pieter Elbers met with the DGCA as part of efforts to address customer complaints, with the airline offering INR 10,000 travel vouchers to severely impacted travelers in addition to government-mandated compensation.
Indian Government Orders IndiGo to Complete All Passenger Refunds Following Massive Flight Cancellations
Dec 06, 2025 07:05 pm CST
The civil aviation ministry has mandated IndiGo to process all refunds for cancelled flights by Sunday evening following over 1,400 flight cancellations across two days. The airline must establish dedicated passenger support centers, waive rescheduling fees, and ensure baggage delivery within 48 hours, with full service restoration expected within three days.
How Mumbai Airport and Other Indian Airports Are Managing the IndiGo Flight Cancellation Crisis
Dec 06, 2025 01:52 am CST
Indian airports have implemented emergency measures to assist thousands of passengers affected by IndiGo flight cancellations. While airline staff are overwhelmed, airport authorities are providing guidance and support to stranded travelers. Passengers are advised to check flight status before traveling and can access real-time updates through platforms like Adani OneApp.
IndiGo's Refund Controversy: Passengers Challenge "100% Refund" Claims After Significant Deductions on Cancelled Flights
Dec 05, 2025 11:37 pm CST
IndiGo airline faces widespread backlash as passengers discover substantial deductions from promised "100% refunds" following nationwide flight cancellations. Customers have shared evidence contradicting the airline's refund policy, while Civil Aviation Minister Ram Mohan Naidu attributes the disruptions to crew mismanagement regarding new FDTL regulations and has formed an investigation committee.
New DGCA Rules: 48-Hour Free Cancellation and Faster Refunds for Indian Air Travelers
Nov 04, 2025 09:43 pm CST
India's aviation regulator DGCA proposes new passenger-friendly rules allowing free ticket cancellation within 48 hours of booking, name corrections without charges, and establishing clear refund timelines for different payment methods. These regulations aim to enhance traveler flexibility and protect consumer rights in the Indian aviation sector.