IndiGo's Recovery: Airline Increases Operations to 1,650 Flights with Full Cancellation Waivers Through December 15

IndiGo announced it will provide a complete waiver for cancellations and rescheduling requests.

New Delhi:

IndiGo is progressing toward operating over 1,650 flights, an increase from 1,500 the previous day, according to the airline's evening status update. It reported that 137 out of 138 destinations are operational with on-time performance improving to 75 percent, up significantly from 30 percent yesterday.

The airline reiterated its commitment to offering full waivers on cancellations and reschedule requests for bookings through December 15. Refund processing and luggage sorting are proceeding rapidly.

"We are working round the clock to resume normal service. Please bear with us," IndiGo stated in today's latest update.

The Ministry of Civil Aviation (MoCA) has implemented swift and decisive measures to address the disruption caused by IndiGo's operational crisis, ensuring passengers don't experience continued inconvenience, officials reported.

Air travel operations nationwide are stabilizing quickly as all other domestic airlines continue to operate smoothly at full capacity. IndiGo's performance has shown steady improvement today, with flight schedules progressively returning to normal levels, they added.

Airfare Regulation To Prevent Overcharging

Following recent cancellations that caused shifts in demand and temporary airfare surges, the ministry intervened by introducing an immediate cap on airfares. This measure aims to ensure fairness and affordability for travelers, officials explained.

Since implementing this order, fare levels across affected routes have moderated to acceptable limits. All airlines have received instructions to comply strictly with the revised fare structure.

Passenger Refunds And Rescheduling Support

To safeguard passengers financially, the ministry issued strict directives requiring IndiGo to complete all refunds for cancelled or severely delayed flights by 8 pm today. IndiGo has processed refunds totaling Rs 610 crore so far. No additional fees are permitted for rescheduling travel affected by cancellations. Dedicated support cells have been established to proactively assist passengers, ensuring refund and rebooking issues are resolved without delay or inconvenience.

Baggage Reconciliation And Delivery

The ministry has directed IndiGo to trace and deliver all baggage separated from passengers due to disruptions within 48 hours, with continuous communication mandated throughout the process. Following this directive, IndiGo successfully delivered 3,000 pieces of baggage to passengers across India as of yesterday.

Airport Operations And On-Ground Facilitation

Airport directors from Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Ahmedabad, and Goa have confirmed normal conditions across terminals today. Passenger movement remains smooth with no crowding at check-in, security, or boarding points, officials stated.

On-ground support has been strengthened through enhanced monitoring and timely deployment of assistance by airport operators and CISF.

Real-Time Monitoring And Control Measures

The MoCA's 24x7 control room continues to function as an integrated coordination hub, overseeing flight operations, airport conditions, and passenger support requirements. Passenger calls are being promptly addressed with necessary assistance as required. Teams remain deployed on the ground to supervise operational planning, crew rostering, and passenger handling standards, ensuring full compliance.

Reassurance To Passengers

The Ministry of Civil Aviation emphasized that passenger safety, convenience, and dignity remain the government's highest priority. The aviation network is moving swiftly toward full normalcy, and all corrective measures will remain in place until operations stabilize completely.

The ministry will continue vigilant monitoring to ensure full protection of passenger rights and interests, with further updates to be shared as necessary.