IndiGo operational disruptions
IndiGo's Massive Flight Cancellations: How the Airline Still Operates and Why Fares Have Skyrocketed
Dec 05, 2025 10:27 pm CST
Amid hundreds of daily flight cancellations, IndiGo continues selling tickets on operational routes while implementing a system reboot to stabilize services by mid-December. The crisis has triggered dynamic pricing algorithms across all airlines, causing fares to surge dramatically as India's largest carrier struggles to maintain its schedule. Passengers are advised to verify flight status before traveling and prepare for elevated prices until the situation normalizes.
IndiGo CEO Admits Service Failures Amid Massive Flight Disruptions and Recovery Efforts
Dec 05, 2025 01:24 am CST
IndiGo CEO Pieter Elbers has acknowledged the airline's failure to meet customer service standards as it faces over 550 flight cancellations in a single day. In a letter to employees, Elbers explained how multiple factors including revised flight duty regulations, weather conditions, and technical issues created a cascading effect on operations. While expressing confidence in eventual recovery, he admitted normalizing the airline's extensive network presents significant challenges despite ongoing efforts to restore punctuality.