passenger complaints
IndiGo Flight Crisis Escalates: Thousands of Passengers Separated from Luggage as Aviation Ministry Issues 48-Hour Deadline
Dec 07, 2025 08:21 pm CST
IndiGo Airlines faces a massive baggage handling crisis across India, with thousands of passengers reporting missing luggage at major airports including Delhi and Mumbai. Despite resuming operations to 137 out of 138 destinations, the airline struggles to reunite travelers with their belongings, prompting the aviation ministry to issue a 48-hour deadline for resolving the situation. Affected passengers report significant hardships, including separation from essential medications and valuable documents.
IndiGo Crisis Day 5: Passengers Arrive at Destinations Without Their Luggage
Dec 07, 2025 12:35 am CST
As the IndiGo airline crisis enters its fifth day, travelers face mounting frustration with missing baggage, poor communication, and sudden flight cancellations. Multiple passengers report arriving at destinations while their luggage containing essential items like medications and documents remains behind. The situation has been compounded by lengthy delays, confusing messaging from airline staff, and dramatic increases in rebooking costs, leaving many travelers stranded or scrambling for alternatives.
IndiGo's Refund Controversy: Passengers Challenge "100% Refund" Claims After Significant Deductions on Cancelled Flights
Dec 05, 2025 11:37 pm CST
IndiGo airline faces widespread backlash as passengers discover substantial deductions from promised "100% refunds" following nationwide flight cancellations. Customers have shared evidence contradicting the airline's refund policy, while Civil Aviation Minister Ram Mohan Naidu attributes the disruptions to crew mismanagement regarding new FDTL regulations and has formed an investigation committee.
Massive Disruption: Hundreds Stranded as IndiGo Cancels Over 500 Flights Across Major Indian Airports
Dec 05, 2025 02:32 pm CST
IndiGo's operational crisis enters its fourth consecutive day with over 523 flight cancellations affecting major airports in Delhi, Mumbai, Bengaluru, and Hyderabad. Passengers report inadequate communication, lack of rebooking options, and surging alternative flight prices. The airline has apologized and requested regulatory exemptions while warning that disruptions may continue for several more days.
Indian Railways Takes Action After Viral Video Shows Attendant Throwing Garbage From Moving Train
Nov 09, 2025 04:24 pm CST
A viral video capturing an Indian Railways attendant throwing garbage from the Sealdah-Ajmer Express has prompted swift disciplinary action. The November 2025 incident, documented by passenger Abhishek Singh, resulted in the employee's removal from service and penalties for the contractor responsible. The controversy has sparked wider discussions about waste management practices and environmental responsibility within India's railway system.
Indian Railways Records Over 61 Lakh Passenger Complaints in Two Years: Security and Cleanliness Top Concerns
Sep 27, 2025 04:02 pm CST
The Indian Railways has received more than 61 lakh passenger complaints during fiscal years 2023-24 and 2024-25, with security concerns increasing by 64%. While train service complaints rose by 18%, station-related grievances fell by 21%. Security, cleanliness, and electrical failures dominate passenger concerns despite modernization efforts across India's vast railway network.