airline customer service
Aviation Ministry Orders IndiGo to Deliver Delayed Passenger Baggage Within 48 Hours and Complete All Refunds by December 7
Dec 06, 2025 09:42 pm CST
The Ministry of Civil Aviation has issued strict directives to IndiGo airline, mandating delivery of all separated passenger baggage within 48 hours and completion of pending refunds by December 7, 2025. Union Minister Ram Mohan Naidu Kinjarapu announced these measures amid widespread flight disruptions, with additional requirements for dedicated passenger support cells and prohibition of rescheduling charges for affected travelers. The Ministry has strengthened oversight to ensure proper assistance for priority passengers while working to restore normal operations.
IndiGo Apologizes for Massive Flight Cancellations and Offers Full Refund to Affected Passengers
Dec 05, 2025 05:47 pm CST
IndiGo airline has issued a formal apology to thousands of passengers affected by widespread flight cancellations and delays across India. The carrier is offering full refunds and waiving rescheduling fees for bookings between December 5-15, while working to resolve operational issues that led to over 1,300 cancelled flights and chaotic scenes at multiple airports.
IndiGo Flight Crisis: Over 200 Cancellations Leave Thousands Stranded Amid Crew Shortage and Regulatory Changes
Dec 04, 2025 02:49 pm CST
IndiGo, India's largest airline, is facing a severe operational crisis with more than 200 flights cancelled since November 2. New crew duty-time regulations have led to widespread disruptions, leaving passengers stranded for up to 14 hours with minimal communication. The airline has acknowledged the issues and apologized as India's aviation regulator calls for an emergency meeting to address the situation affecting thousands of travelers nationwide.
Navigating Flight Disruptions During the US Government Shutdown: Passenger Rights and Action Plan
Oct 09, 2025 04:44 pm CST
The ongoing US government shutdown has created significant disruptions in air travel due to air traffic controller shortages. This comprehensive guide explains passenger rights during flight cancellations, offers practical steps for rebooking, details refund policies, and provides strategic advice for travelers facing delays at major airports during this uncertain period.