Pieter Elbers IndiGo CEO
IndiGo CEO Admits Service Failures Amid Massive Flight Disruptions and Recovery Efforts
Dec 05, 2025 01:24 am CST
IndiGo CEO Pieter Elbers has acknowledged the airline's failure to meet customer service standards as it faces over 550 flight cancellations in a single day. In a letter to employees, Elbers explained how multiple factors including revised flight duty regulations, weather conditions, and technical issues created a cascading effect on operations. While expressing confidence in eventual recovery, he admitted normalizing the airline's extensive network presents significant challenges despite ongoing efforts to restore punctuality.
IndiGo Doubles Wide-Body Fleet Order with 30 Additional Airbus A350-900 Aircraft for Global Expansion
Oct 18, 2025 02:38 am CST
IndiGo has confirmed an order for 30 additional Airbus A350-900 aircraft, doubling its wide-body fleet commitment to 60 planes as part of its international expansion strategy. The aircraft will be powered by Rolls-Royce Trent XWB-84 engines and are expected to begin joining the fleet from 2027, complementing the airline's existing long-haul operations with leased Boeing 787 Dreamliners and upcoming A321XLR services to Athens.