How AI Chatbots Are Transforming India's Call Center Industry and Threatening Millions of Jobs

Oct 15, 2025 03:07 pm CST

India's $283 billion IT sector faces unprecedented disruption as AI chatbots capable of human-like communication threaten millions of customer service jobs. Companies like LimeChat enable businesses to slash staffing by 80%, while India's government embraces this technological shift despite potential job losses. This transformation presents both challenges for traditional workers and opportunities for those with AI skills, making India a global test case for managing AI's impact on developing economies.