passenger rights
IndiGo Completes Refund Process for December 2025 Flight Cancellations as CEO Meets Aviation Regulator
Dec 11, 2025 09:20 pm CST
IndiGo has processed refunds for all cancelled flights from the December 2025 operational disruption and announced additional compensation measures for affected passengers. CEO Pieter Elbers met with the DGCA as part of efforts to address customer complaints, with the airline offering INR 10,000 travel vouchers to severely impacted travelers in addition to government-mandated compensation.
Delhi High Court Questions Government Over IndiGo Crisis and Skyrocketing Airfares
Dec 10, 2025 06:30 pm CST
The Delhi High Court has confronted the Indian government over its handling of the IndiGo crisis that resulted in hundreds of canceled flights and airfares surging to Rs 39,000. The court questioned why authorities allowed other airlines to dramatically increase prices during the disruption and criticized the lack of preventative measures, highlighting concerns about passenger rights, airline accountability, and economic impact.
Indian Government Takes Firm Action Against IndiGo Following Massive Flight Cancellations and Passenger Disruptions
Dec 09, 2025 03:27 pm CST
Union Civil Aviation Minister K Ram Mohan Naidu delivered a strong message to Parliament regarding the recent IndiGo crisis, emphasizing that passenger safety is non-negotiable and accountability will be enforced. Following hundreds of flight cancellations that stranded thousands of travelers, the DGCA has reduced IndiGo's winter schedule by 5% and initiated a comprehensive investigation into the airline's failure to comply with new flight duty time limitations designed to prevent pilot fatigue.
PM Modi: Rules Should Improve Systems Not Harass Citizens - IndiGo Crisis Highlights Regulatory Impact
Dec 09, 2025 02:32 pm CST
Prime Minister Narendra Modi addresses the IndiGo flight crisis, emphasizing that government regulations should improve systems rather than burden citizens. The budget airline's massive disruption caused by new flight crew fatigue rules has affected thousands of passengers, prompting government intervention and highlighting the balance between safety regulations and operational efficiency in India's aviation sector.
DGCA Issues Show-Cause Notice to IndiGo CEO Over Massive Flight Disruptions and Regulatory Violations
Dec 07, 2025 01:48 am CST
India's aviation regulator DGCA has issued a show-cause notice to IndiGo's CEO following widespread flight disruptions affecting thousands of passengers. The airline failed to implement revised Flight Duty Time Limitations for pilots, resulting in nearly 1,000 flight cancellations in a single day and violating multiple aviation regulations. The CEO must respond within 24 hours or face potential sanctions.
Aviation Ministry Orders IndiGo to Deliver Delayed Passenger Baggage Within 48 Hours and Complete All Refunds by December 7
Dec 06, 2025 09:42 pm CST
The Ministry of Civil Aviation has issued strict directives to IndiGo airline, mandating delivery of all separated passenger baggage within 48 hours and completion of pending refunds by December 7, 2025. Union Minister Ram Mohan Naidu Kinjarapu announced these measures amid widespread flight disruptions, with additional requirements for dedicated passenger support cells and prohibition of rescheduling charges for affected travelers. The Ministry has strengthened oversight to ensure proper assistance for priority passengers while working to restore normal operations.
Delhi Woman Assaulted During Uber Ride: Safety Concerns Highlight Gap in Passenger Protection
Nov 27, 2025 12:06 pm CST
A Delhi woman's routine Uber trip to a doctor's appointment turned violent when the driver physically assaulted her by twisting her arm. Despite contacting both Uber Safety and Delhi Police, Bharati Chaturvedi received inadequate assistance until her social media post went viral. The incident raises critical questions about passenger safety protocols, emergency response systems, and corporate accountability in ride-sharing services, with Chaturvedi concluding that women's safety in such platforms remains "a privilege and not a guarantee."
DGCA Proposes 48-Hour Free Cancellation Window for Air Travelers: New Refund Regulations to Enhance Passenger Rights
Nov 04, 2025 02:26 am CST
The Directorate General of Civil Aviation (DGCA) has proposed significant changes to air ticket refund policies, including a 48-hour window for passengers to cancel or amend tickets without additional charges. The new regulations also address refund responsibilities for tickets purchased through travel agents, mandate 21-day refund processing, and provide options for cancellations due to medical emergencies. These passenger-friendly measures aim to resolve ongoing issues with air ticket refunds.
Wheelchair-Bound Taiwanese Singer Forced to Crawl onto Plane at Shenzhen Airport: Accessibility Issue Sparks Outrage
Oct 31, 2025 08:21 pm CST
Taiwanese singer Zheng Zhihua, who is paralyzed from the waist down due to childhood polio, reported being forced to crawl 25 centimeters to board a flight at Shenzhen Airport when the wheelchair lift stopped short of the aircraft door. Following social media backlash, the airport acknowledged the incident, explaining the gap was required by safety regulations, and promised to improve accessibility services for disabled passengers.
Passenger Confronted on Air India Flight for Not Speaking Marathi Shares His Ordeal
Oct 25, 2025 02:07 am CST
A YouTube influencer, Mahi Khan, shares his unsettling experience on an Air India flight to Mumbai where he was confronted by a fellow passenger who demanded he speak Marathi. The incident, captured on video, highlights ongoing tensions regarding language imposition in Maharashtra, raising important questions about unity in diversity and respect for linguistic differences in India's multicultural society.