Indian Railways Records Over 61 Lakh Passenger Complaints in Two Years: Security and Cleanliness Top Concerns

Sep 27, 2025 04:02 pm CST

The Indian Railways has received more than 61 lakh passenger complaints during fiscal years 2023-24 and 2024-25, with security concerns increasing by 64%. While train service complaints rose by 18%, station-related grievances fell by 21%. Security, cleanliness, and electrical failures dominate passenger concerns despite modernization efforts across India's vast railway network.