passenger grievances
Samosa Vendor Seizes Passenger's Smartwatch After Failed Digital Payment at Jabalpur Railway Station
Oct 19, 2025 04:52 pm CST
A disturbing incident at Jabalpur Railway Station in Madhya Pradesh has gone viral, showing a samosa vendor forcibly taking a passenger's Rs 2,000 smartwatch over a failed Rs 20 digital payment. The altercation, which occurred when network issues prevented the transaction from completing as the passenger's train was departing, has prompted immediate action from railway authorities with the vendor's license being suspended and legal charges filed.
Indian Railways Records Over 61 Lakh Passenger Complaints in Two Years: Security and Cleanliness Top Concerns
Sep 27, 2025 04:02 pm CST
The Indian Railways has received more than 61 lakh passenger complaints during fiscal years 2023-24 and 2024-25, with security concerns increasing by 64%. While train service complaints rose by 18%, station-related grievances fell by 21%. Security, cleanliness, and electrical failures dominate passenger concerns despite modernization efforts across India's vast railway network.