Microsoft Offers Refunds to Australian Customers Following AI Price Hike Controversy

Nov 09, 2025 03:53 pm CST

Microsoft has apologized to Australian customers and offered refunds following backlash over a 45% price increase for Microsoft 365 subscriptions after integrating its Copilot AI feature. Approximately 2.7 million Australians are eligible for refunds as the company faces legal action from the Australian Competition and Consumer Commission for allegedly misleading consumers about cheaper non-AI subscription alternatives.