airline passenger rights
IndiGo Airline Recovers from Massive Flight Cancellation Crisis, CEO Confirms Operations Now Stable
Dec 09, 2025 06:47 pm CST
IndiGo airline has restored normal operations after a major disruption that caused nationwide flight cancellations. CEO Pieter Albers announced the airline is "back on its feet," now operating over 1,800 daily flights across all 138 destinations. Meanwhile, the Indian government has initiated regulatory action against the airline, with the DGCA investigating the causes behind the large-scale disruption that inconvenienced thousands of passengers.
IndiGo's Refund Controversy: Passengers Challenge "100% Refund" Claims After Significant Deductions on Cancelled Flights
Dec 05, 2025 11:37 pm CST
IndiGo airline faces widespread backlash as passengers discover substantial deductions from promised "100% refunds" following nationwide flight cancellations. Customers have shared evidence contradicting the airline's refund policy, while Civil Aviation Minister Ram Mohan Naidu attributes the disruptions to crew mismanagement regarding new FDTL regulations and has formed an investigation committee.
IndiGo CEO Apologizes as Airline Cancels Over 1,000 Flights Due to New Pilot Rest Regulations
Dec 05, 2025 11:21 pm CST
IndiGo CEO Pieter Elbers has issued a public apology after the airline cancelled more than half of its daily flights due to new pilot rest regulations. The crisis is expected to continue through Saturday with nearly 1,000 more cancellations, though full normalization is anticipated between December 10-15. The DGCA has granted temporary exemptions while Civil Aviation Minister Ram Mohan Naidu has ordered a high-level inquiry into the situation.
Passenger Accuses IndiGo of Rs 40,000 Theft from Cut-Open Luggage on Mumbai-Delhi Flight
Nov 24, 2025 01:12 pm CST
A Mumbai traveler has publicly accused IndiGo Airlines of negligence after discovering her two checked suitcases were cut open and items worth Rs 40,000 stolen during a Mumbai-Delhi flight. Despite filing complaints through multiple channels, the passenger received only generic responses citing "no pilferage found in CCTV," while the airline maintains no evidence supports the theft claims after their internal investigation.