IndiGo operational issues
IndiGo Chairman Apologizes for Massive Flight Disruptions and Announces External Investigation
Dec 11, 2025 12:46 am CST
IndiGo Chairman Vikram Singh Mehta has issued a formal apology for the massive flight cancellations affecting thousands of passengers nationwide. The airline's board will conduct a thorough investigation with external technical experts to identify root causes of the disruption, while denying allegations that the crisis was deliberately engineered. The DGCA has formed an oversight team and summoned IndiGo's CEO to provide a comprehensive report on the operational failures.
Indian Government Orders IndiGo to Complete All Passenger Refunds Following Massive Flight Cancellations
Dec 06, 2025 07:05 pm CST
The civil aviation ministry has mandated IndiGo to process all refunds for cancelled flights by Sunday evening following over 1,400 flight cancellations across two days. The airline must establish dedicated passenger support centers, waive rescheduling fees, and ensure baggage delivery within 48 hours, with full service restoration expected within three days.
DGCA Revises Flight Duty Rules to Address IndiGo's Massive Flight Cancellation Crisis
Dec 05, 2025 04:57 pm CST
India's aviation regulator DGCA has withdrawn critical portions of the Flight Duty Time Limitations rules to resolve IndiGo's operational crisis, which has led to nearly 1,300 flight cancellations. The airline, which operates over 2,200 daily flights, admitted to miscalculating pilot requirements under new regulations mandating increased rest periods. The regulatory adjustments aim to stabilize operations during India's peak travel season while IndiGo works to progressively improve its schedule from December 6 onward.