IndiGo service issues
IndiGo Issues Apology Following Massive Flight Disruptions and Cancellations Across India
Dec 05, 2025 08:47 am CST
IndiGo, India's largest airline, has issued a formal apology after experiencing severe operational disruptions leading to approximately 170-200 flight cancellations daily. The crisis has left thousands of passengers stranded at airports nationwide, with Delhi's IGI Airport alone seeing 150 canceled flights. The airline is working with aviation authorities to restore normal operations while advising passengers to check flight status before traveling.
IndiGo CEO Admits Service Failures Amid Massive Flight Disruptions and Recovery Efforts
Dec 05, 2025 01:24 am CST
IndiGo CEO Pieter Elbers has acknowledged the airline's failure to meet customer service standards as it faces over 550 flight cancellations in a single day. In a letter to employees, Elbers explained how multiple factors including revised flight duty regulations, weather conditions, and technical issues created a cascading effect on operations. While expressing confidence in eventual recovery, he admitted normalizing the airline's extensive network presents significant challenges despite ongoing efforts to restore punctuality.