IndiGo Crisis Deepens: Staff Open Letter Reveals Planning Failures Behind Massive Flight Cancellations

Dec 05, 2025 02:33 pm CST

An alleged open letter from IndiGo staff has gone viral, claiming the ongoing airport chaos affecting thousands of passengers stems from management planning failures rather than operational issues. With over 500 flights cancelled and the airline's on-time performance dropping to under 20%, the letter suggests frontline workers are bearing the consequences of strategic decisions related to new crew duty regulations. CEO Pieter Elbers has attributed the crisis to multiple factors including revised Flight Duty Time Limitation rules, technical glitches, and weather conditions.