IndiGo CEO Admits Service Failures Amid Massive Flight Disruptions and Recovery Efforts

Dec 05, 2025 01:24 am CST

IndiGo CEO Pieter Elbers has acknowledged the airline's failure to meet customer service standards as it faces over 550 flight cancellations in a single day. In a letter to employees, Elbers explained how multiple factors including revised flight duty regulations, weather conditions, and technical issues created a cascading effect on operations. While expressing confidence in eventual recovery, he admitted normalizing the airline's extensive network presents significant challenges despite ongoing efforts to restore punctuality.