India Cracks Down on E-commerce 'Dark Patterns': Minister Targets Extra Cash-on-Delivery Fees

Oct 04, 2025 02:44 am CST

Consumer Affairs Minister Pralhad Joshi announces strict action against e-commerce platforms charging extra fees for cash-on-delivery, classifying it as a deceptive 'dark pattern' practice. The government has initiated investigations following consumer complaints about hidden charges, as part of broader efforts to ensure transparency and fair practices in India's growing online retail sector.