India Takes Strict Action Against E-Commerce Platforms Charging Unfair Cash-on-Delivery Fees

Oct 04, 2025 01:53 am CST

India's Consumer Affairs Minister Pralhad Joshi announced strict action against e-commerce platforms imposing unfair fees like Cash-on-Delivery charges. The government has launched investigations into these "dark pattern" practices and is simultaneously monitoring how companies pass GST benefits to consumers, having already resolved nearly 4,000 complaints. This initiative aims to ensure transparency and fair practices in India's rapidly growing e-commerce sector.