airline industry challenges
IndiGo CEO Admits Service Failures Amid Massive Flight Disruptions and Recovery Efforts
Dec 05, 2025 01:24 am CST
IndiGo CEO Pieter Elbers has acknowledged the airline's failure to meet customer service standards as it faces over 550 flight cancellations in a single day. In a letter to employees, Elbers explained how multiple factors including revised flight duty regulations, weather conditions, and technical issues created a cascading effect on operations. While expressing confidence in eventual recovery, he admitted normalizing the airline's extensive network presents significant challenges despite ongoing efforts to restore punctuality.
IndiGo Crisis: Over 200 Flights Cancelled as New Flight Duty Time Regulations Impact India's Largest Airline
Dec 04, 2025 01:15 am CST
IndiGo, India's largest airline controlling over 60% of the domestic market, is facing a severe operational breakdown with approximately 200 flights cancelled across major airports. The disruption stems primarily from crew shortages following the implementation of revised Flight Duty Time Limitation regulations, compounded by technical issues and seasonal scheduling changes. Passengers report extensive delays, with on-time performance dropping to just 35%, while pilots' associations dispute the airline's explanation and attribute the crisis to inadequate workforce planning.