IndiGo customer service
IndiGo Crisis Day 5: Passengers Arrive at Destinations Without Their Luggage
Dec 07, 2025 12:35 am CST
As the IndiGo airline crisis enters its fifth day, travelers face mounting frustration with missing baggage, poor communication, and sudden flight cancellations. Multiple passengers report arriving at destinations while their luggage containing essential items like medications and documents remains behind. The situation has been compounded by lengthy delays, confusing messaging from airline staff, and dramatic increases in rebooking costs, leaving many travelers stranded or scrambling for alternatives.
IndiGo's Refund Controversy: Passengers Challenge "100% Refund" Claims After Significant Deductions on Cancelled Flights
Dec 05, 2025 11:37 pm CST
IndiGo airline faces widespread backlash as passengers discover substantial deductions from promised "100% refunds" following nationwide flight cancellations. Customers have shared evidence contradicting the airline's refund policy, while Civil Aviation Minister Ram Mohan Naidu attributes the disruptions to crew mismanagement regarding new FDTL regulations and has formed an investigation committee.
Passenger Accuses IndiGo of Rs 40,000 Theft from Cut-Open Luggage on Mumbai-Delhi Flight
Nov 24, 2025 01:12 pm CST
A Mumbai traveler has publicly accused IndiGo Airlines of negligence after discovering her two checked suitcases were cut open and items worth Rs 40,000 stolen during a Mumbai-Delhi flight. Despite filing complaints through multiple channels, the passenger received only generic responses citing "no pilferage found in CCTV," while the airline maintains no evidence supports the theft claims after their internal investigation.